Hebei Huijin Group Co., Ltd. is a professional manufacturer of financial equipment in China, headquartered in Shijiazhuang High-tech Industrial Development Zone, Hebei Province. Service is the foundation of enterprise development. At present, the company has formed a complete after-sales service system. It has established after-sales service outlets in 32 provinces, municipalities and autonomous regions across the country. It has more than 100 professional service personnel and has the ability to maintain hardware and software technical support. , the service scope covers major professional and commercial banks across the country, and the service mode is mainly self-service. All the after-sales service personnel of the outlets are trained and qualified by the company headquarters to take up their posts and provide customers with 7 × 24 hours of service response. The company has set up 400 national service number one to provide customers with efficient, high-quality and fast after-sales service guarantee.

After-sales operation and maintenance

After-sales operation and maintenance

The company has obtained the "After-sale Maintenance Service Filing Registration Certificate for Production and Distribution Units" and has legal service qualifications. The "Huijin After-sale Service Management Software System" developed by the company can provide real-time data for product and customer service information and improve service quality.

The national after-sales service network is responsible for the product service and customer training in the region. According to the service process of the company headquarters, through the CRM customer management platform, timely inform the company headquarters customer maintenance information on the same day, fill in the "after-sales service maintenance order", "after-sales service inspection order", etc., and summarize the feedback to the company's customer service department in the month to give feedback to customers. The opinions and suggestions are submitted to the company headquarters in the form of weekly work summary.

Committed to providing one-stop after-sales service

After the equipment leaves the factory, we will take care of the rest!

  • door-to-door installation
  • Maintenance
  • Inspection and upgrade
  • Spare parts and consumables
  • hardware installation

  • Equipment debugging

  • User training